Refund and Returns Policy

1. General Policy

motormania strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for return or refund.

2.2. Condition of Items

Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and documentation. Products that have been altered, repaired, or used beyond normal inspection are not eligible for return.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] with your order number, the reason for the return, and any supporting photos if applicable. Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2. Shipping Costs

Unless the return is due to a defect or an error on the part of motormania, the customer is responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping method and retaining proof of shipment.

4. Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the returned product, less any applicable restocking fees (up to 15 % of the product price) when permitted by law.

5. Exchanges

If you wish to exchange a product for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.

6. Non‑Refundable Items

• Custom‑made or personalized products
• Gift cards and digital download codes
• Items marked as final sale

7. User Responsibilities

Customers are responsible for providing accurate contact and shipping information, complying with the return instructions, and ensuring that returned items are packaged securely to prevent damage during transit. Failure to meet these responsibilities may result in a denied return or additional charges.

8. Contact Information

If you have questions about this policy or need assistance with a return, please contact us:

Email: [email protected]
Phone: +1 (669) 554-2519
Address: 8125 Southwest 7th Road, San Jose, California 95147, United States

9. Legal Disclaimer

This Refund and Returns Policy is provided for informational purposes only and does not constitute a contractual agreement. motormania reserves the right to modify, suspend, or discontinue any portion of this policy at any time without prior notice. Your continued use of the website after any changes constitutes acceptance of the revised terms.